Are You Frustrating Your Customers?
Often times when it comes to our online experience it’s very similar to our experience over the phone with the businesses we reach. We often find ourselves frustrated over the transactions we take part in because simply things aren’t as streamlined and as simple as common sense would tell us how it should be done. Google has created a few videos showing how frustrating it can be online when you are searching or trying to make a purchase online.
The similarities between the video and the call tracking are very similar. Call tracking is all about ensuring your customers get what the need and when they need it. Customer feedback poor or negative? With call tracking and recorded calls see just why your business is losing leads over the phone. Continually learn which customers respond to calls as opposed to other forms of advertising or lead generation.