Have a Question?

Here you will find the answers to some commonly asked questions about Dynamic’s predictive dialer software. If you have further questions call or email us. We are happy to assist you.

Looking for general FAQ’s?

Questions about our billing, customer service or anything general?

[accordions collapsible=”true”][accordion title=”How does a predictive dialer work?”] Our web based predictive dialer makes your sales and call center agents more productive by increasing the time they spend speaking with live customers. By eliminating time spent dialing and reaching voicemails, call agents spend all of their time speaking with live prospects and closing sales. Our predictive dialer software has multiple phone lines calling out at the same time for each rep. When a live person answers the phone they are immediately transferred to a call center rep that is provided with customer information on their screen[/accordion][/accordions]

[accordions collapsible=”true”][accordion title=”Is it hard to get setup?”]No, our Dynamic predictive dialer software is extremely easy to use and set up. All you have to do is: sign up as a company, setup your managers and calling agents, start a campaign, upload your list, and train your team on how to use it. Our customer service support reps can get you set up in as little as fifteen minutes. We can walk you through the process or do it for you.[/accordion][/accordions]

[accordions collapsible=”true”][accordion title=”How are you different from other predictive dialers?”]Our Dynamic predictive dialer uses the latest, most cutting edge technology to provide you with an easier and more efficient solution than other companies in the industry. We have in house product engineers and designers that are constantly making improvements based on customer feedback. Our team has extensive call center experience so we understand that our web based predictive dialer needs to function smoothly in order to help your company succeed.[/accordion][/accordions]

[accordions collapsible=”true”][accordion title=”Are your unlimited plans truly unlimited?”]Our unlimited plans are truly unlimited. We do not monitor your minute usage on a monthly basis. If, however, your usage appears to be higher than the industry standard we will perform an audit to determine of the predictive dialer software is being used appropriately. [/accordion][/accordions]

[accordions collapsible=”true”][accordion title=”How do I get started?”]Contact us by phone or email.Our customer service team will help you sign up for a plan that fits your calling needs.[/accordion][/accordions]

[accordions collapsible=”true”][accordion title=”Do I need to buy any equipment?”]No, our web based predictive dialer system does not require special equipment. All you need is a computer with internet access and a headset to start taking calls.[/accordion][/accordions]

[accordions collapsible=”true”][accordion title=”Can I buy your predictive dialer outright?”]NNo, we sell our predictive dialer software as part of a service agreement. We do, however, offer a white label solution for businesses looking to offer predictive dialer services to their clients.[/accordion][/accordions]

[accordions collapsible=”true”][accordion title=”Do you have a reseller program?”]Yes, contact us using this form for more information.[/accordion][/accordions]

[accordions collapsible=”true”][accordion title=”How many channels per agent can I dial on?”]You can dial one to ten channels per calling agent. If you need more channels contact our customer support team to discuss your specific needs.[/accordion][/accordions]