Predictive Dialer

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[accordion title=”Unlimited Calling within the US & Canada”]With our unlimited talk time plans you can make unlimited calls within the US and Canada without overage charges. These simple plans enable your agents to spend more time on the phone while reducing your cost.[/accordion][/accordions]

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[accordion title=”No Office Phone System Required”]With our web based predictive dialer you do not need an office phone system. All you need is a computer, internet access, and a headset for your agents to start taking calls.[/accordion][/accordions]

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[accordion title=”Start Dialing In 15 Minutes”]Our hosted predictive dialer allows us to set up your account and campaigns quickly. Our customer service support team can have your campaign live and calls being made within fifteen minutes of payment processing.[/accordion][/accordions]

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[accordion title=”Dial 10x More Calls per Agent”]Live campaign control allows you to select from 1×1 to 10×1 channels per agent, based on your answer and abandoned call rates.[/accordion][/accordions]

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[accordion title=”Manager Control & Reporting”]View reports and monitor agents in real time from anywhere in the country. Our web based predictive dialer gives your managers flexibility and control.[/accordion][/accordions]

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[accordion title=”Intergrated CRM”]Our predictive dialer software enables you to manage leads, contacts, call backs, agent dispositions, and lead dispositions. You can create custom events such as sales made, leads generated, and transfers.[/accordion][/accordions]

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[accordion title=”No Long Term Contracts”]We are currently offering month to month contracts for all new customers. Act now because this is for a limited time only![/accordion][/accordions]

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[accordion title=”Do Not Call List Management”]Stay in compliance with the updated do not all laws by scrubbing your list against the Federal DNC list and providing customers with the option to opt-out. When customer opt-out they will be added to your company’s internal do not call list. You can also block an entire state or area code.[/accordion][/accordions]

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[accordion title=”Remote and Work from Home Agents”]Your call center agents can work from anywhere with an internet connection – including overseas! All they need is a computer with an internet connection to get started.[/accordion][/accordions]

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[accordion title=”Call Recording”]Optional call recording and audio storage for 30 days.[/accordion][/accordions]

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[accordion title=”Call Monitoring with Agent Chat”]Monitor your agents calls in real time. Provide coaching through chat messages delivered directly to their screen. This is less distracting then providing verbal coaching during calls.[/accordion][/accordions]

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[accordion title=”Automatic Voice Mail Drop”]Our predictive dialer software can automatically leave a voice mail on answering machines.[/accordion][/accordions]

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[accordion title=”Schedule Call Backs”]Allow your agents to schedule call backs and then see popup notifications when the time of the call back arrives.[/accordion][/accordions]

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[accordion title=”Call Log Exports”]Export your call detail records to csv files.[/accordion][/accordions]

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[accordion title=”Run Multiple Campaigns”]Start and manage multiple campaigns with ease from a single interface.[/accordion][/accordions]

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[accordion title=”Share Lists Between Campaigns”]Run multiple campaigns dialing from the same phone list without worrying about duplicate calling.[/accordion][/accordions]

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[accordion title=”Easy Phone List Upload”]Upload and manage phone and lead lists in csv format. Our web based predictive dialer enables you to custom map fields with ease.[/accordion][/accordions]

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[accordion title=”Parse Data by Time Zone or State”]Sort your phone lists by time zone, area code, and state when uploading.[/accordion][/accordions]

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[accordion title=”Hot Transfer”]Provide call center reps with hot transfers from qualified leads. Transfers can be made to any US phone number either blindly or with a warm introduction.[/accordion][/accordions]

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[accordion title=”Preset Transfer Numbers”]Preset up to 3 transfer numbers per campaign.[/accordion][/accordions]

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[accordion title=”Custom Dispositions”]Customize the dispositions agents select at the end of each call.[/accordion][/accordions]

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[accordion title=”Call Script & Customer Information”]Our Dynamic predictive dialer software can send scripts and customer information directly to an agent when a live call transfer is made. Providing agents with additional information can increase their closing ratios.[/accordion][/accordions]

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[accordion title=”Abandon Call Options”]Our web based predictive dialer gives multiple abandon call options to maximize your talk time and minimize lost calls. [/accordion][/accordions]

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[accordion title=”Caller ID Management”]Manage all of your Caller ID’s (ANI’s) from a central hosted predictive dialer interface.[/accordion][/accordions]

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[accordion title=”Recycle Lists”]Recycle your dialed phone leads based on call status.[/accordion][/accordions]

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[accordion title=”Custom Fields”]Customize the customer information that populates on your agents screen when a live transfer is made.[/accordion][/accordions]

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[accordion title=”Required Fields”]Setup required fields that must be completed before an agent can transfer a call[/accordion][/accordions]

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[accordion title=”Manager Permissions”]Avoid unauthorized access by setting up specific manager permissions.[/accordion][/accordions]

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[accordion title=”The Perfect Pitch”]Optimize your sales agents performance by providing them with the perfect pitch. Speak with a Dynamic sales representative about this exclusive feature today![/accordion][/accordions]

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[accordion title=”Campaign Reporting in Real-Time”]Our Dynamic reporting tools enable you to see what is happening in each campaign or all of your campaigns. These reports are generated in real-time through our web based predictive dialer platform.[/accordion][/accordions]

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[accordion title=”Contacts Report”]A report can be generated of all the contacts your agents have made within a specified time frame. You can drill down based on campaign, agent, disposition, and date range.[/accordion][/accordions]

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[accordion title=”Call Back Report”]Real time report of the call backs being scheduled by all your agents.[/accordion][/accordions]

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[accordion title=”Agent Wait Time Report”]Monitor the most recent and average wait times between calls for your agents.[/accordion][/accordions]

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[accordion title=”Disposition Report”]Pull real-time reports for call dispositions set by your agents.[/accordion][/accordions]

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[accordion title=”Transfer report”]See who’s making the most calls.[/accordion][/accordions]

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[accordion title=”Call Activity Report”]View a breakdown of your agents and their external call transfers.[/accordion][/accordions]

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[accordion title=”Full Time USA Support”]Dynamic Provides Full Time, US Based, Customer Support

Call us and speak directly with a live, US based, customer support rep.
You can also reach us by email.[/accordion][/accordions]