Why You Should Use Call Tracking Part 2 of 2

on Sep 17, 2009   ·   Call Tracking   ·   0 comments

Why You Should Use Call Tracking Part 2 of 2
Keep on track with Call Tracking

Keep on track with Call Tracking

If you have read Why You Should Use Call Tracking Part 1 of 2 then you know the basic uses of call tracking. Now I would like to explain more in depth why these uses are so helpful as well as some key features a call tracking system offers.

A few examples of who uses call tracking are call centers, marketers managing multiple campaigns, and even small local shops. It’s not hard to see why so many types of businesses use call tracking. It doesn’t take a computer savvy individual to learn the functions of call tracking and yet it still makes them seem like marketing gurus .It’s like having a marketing team with available answers a few clicks away. Any company taking their business serious should consider the potential of call tracking. Not to mention you can log into your call tracking account from your computer or mobile device, which makes having control while on the go easy.

Call tracking boasts many features that will help any size business. One feature a tracking system utilizes that will help anyone’s business is real-time reports. It allows you to see what campaigns are doing well, which do poorly, and where you can best concentrate your marketing dollars. Most call tracking platforms have graphing abilities to visually show how your money is being spent. If you decide to add another tracking number, you can simply log on to your account and add an extra line, usually without having to talk to any customer support or sale representative, and within seconds you have another line available. If you need to go back to a previous phone conversation, depending on the platforms terms, you can go back by date, length, or campaign name and download a copy of that conversation. This is great for quality control or sales training purposes. It’s such a useful tool, for many reasons. I believe once you get into a good call tracking system, you won’t do business with out it.