Call Tracking for Indian Call Centers Part 1 of 2

on Dec 1, 2009   ·   Call Tracking   ·   0 comments

Call Tracking for Indian Call Centers Part 1 of 2
Keep track of your incoming calls

Keep track of your incoming calls

Call tracking offers useful solutions for marketers and business owners looking to use an Indian call center. With the many features these tracking applications have, it is much easier to understand how your endeavors are working through this web based interface. Of course, how much information depends on the call tracking service, but most will have the same, if not, very similar call activity reports. I will explain how call tracking goes hand in hand with Indian call centers and how you can grow your business.

Tracking System Features

  • return on investment (ROI)
  • best marketing areas
  • heaviest call times
  • unique call reporting

One thing that all call centers need to keep track of are the inbound calls. With the hundreds of thousands of calls that flood the call center it is important to know where the calls are originated from, who took the call, and how was the call handled. Indian call centers will provide the necessary training on their end to manage your calls appropriately, but you, the marketer, need to see if their strategies get you the most conversions. In order to do this, call tracking offers a recording feature which allows the calls to be recorded and downloaded as an mp3 or WAV file which will be used for evaluation. This is can serve as representative reviewing and sales training, which will improve your closing ratios.

When running a call center, it is very important to keep informed. These are just some of the features offered by call tracking reports, Call Tracking for Indian Call Centers Part 2 of 2 will explain the reporting offered by these systems more in depth as well as important information about utilizing tracking software.