Stop dialing blind and start using a predictive dialer

If you have read How Predictive Dialing Increases Sales Part 1 of 2 then you know how a predictive dialing system can disposition calls very quickly. Now I will discuss predictive dialer lists as well as how they can increase sales due to optimized productivity.

This tool has been used by many sales teams to improve their numbers and flood their pipeline with leads. Instead of manually dialing out a long list of phone numbers, predictive dialing allows you upload a list of numbers, provide any necessary information, and the system will automatically dial each number. It is recommended that lists have at least some basic information of the people you are calling. Although this information will be available to the agent, they must always confirm information before continuing on into the sales pitch.

Basic list information

• Phone number
• First name
• Last name
• Address
• Industry specific data

As a manager, you may be given an exclusive “administrator” account, which allows you to oversee all your agents on your predictive dialer. You can see real-time statistics which may include the number of agents logged on, which campaigns are running, and listen on recorded conversations. Since predictive dialing does record conversations, you can use the recordings for sales and/or customer service training.

Predictive dialing has shown to increase productivity, workflow, and sales because of the many features it has to streamline your business. Anywhere from small sales teams to huge call centers, predictive dialing is a great solution for expansion. Try predictive dialing today, optimize your marketing campaigns and get the most out of your marketing dollars.

Predictive Dialers - BINGO

Predictive dialing has been used as a sales generating tool to bring in new business. Sales agents using predictive dialing have also realized the ease of using a system like this and how well it streamlines their workflow. Of course, you can still call leads by dialing a phone number and taking down notes. However, with this technology, you are able to quickly go through leads, select a disposition, and go on to the next phone number. Dispositions can each be unique, depending on the campaign.

Some dispositions include

• Busy
• No Answer
• Left Message
• Call Back

These call dispositions can be reused in your calling queue if you need to contact that person again. For the person that takes well detailed notes, this proves useful because you can type in comments, questions, and other important information about the call.

For any team looking to increase sales, predictive dialing is a good source to achieve your goals. This software has no limit as to the number of sales agents that can log in at once and, if permitted, they can sign on their dialing accounts from an office or home setup.

This basic approach to predictive dialing may have given you the right idea about predictive dialers that use call dispositions but read How Predictive Dialing Increases Sales Part 2 of 2 to find out more in depth how these systems increase sales.

Cutting Edge Technology

So predictive dialing offers many benefits including rapid dialing and customer information like you may have read in What is Predictive Dialing Part 1 of 2. Now in What is Predictive Dialing Part 2 of 2 I will discuss predictive dialing more in depth, explaining features and call dispositions.

Maybe you are wondering how this is different from voice broadcasting, predictive dialing does not play an outgoing message that encourages someone to “press 1” to connect to anyone. As soon as the recipient answers the call, the agent begins to speak. There are a few reasons why it is important that you have as much information as possible for predictive dialing. Avoiding any uncomfortable information gathering situations and/or possibly make the call a little more difficult by not being prepared.

The system is easy to use and has many features. When an agent logs into a predictive account, it keeps records of the actions taken from each call. For example, instead of writing down every note on who to call back, which client you left a message with, or who to follow up with. You can use the system dispositions which can be unique to each campaign and they will keep a log of what you’ve done with a certain client. You can also redial anyone you’ve kept a log on and make the sale happen. This is extremely helpful to the sales agent looking to fill the pipeline and keep the momentum going.

Dispositions

• Answering machine
• Dead lead
• Interested
• Call back (1 day, 1 week, 1 month, etc)
• Language (Spanish, French, etc)
• Other (your choices)

This system makes it simple to keep a close watch on your agents as well. As an administrator you can log in to view the calls your agents have taken, what their call logs are looking like, and you can even listen to conversations between your agents and the clients. If you’re looking to streamline the sales process and improve closing ratios, try predictive dialing today!

Don't worry... Predictive Dialers work on any phone system

A predictive dialing system offers the ability to dial many numbers with ease. The old fashioned way of dialing every number only to find out the number is busy, disconnected, or a wrong number are long gone. With a single mouse click you can dial phone number after phone number instantly, which speeds up the process of running the numbers. This optimizes the work flow and cuts out wasted time from dialing.

Call Ratios (approx)

• 40%-50% answering machines
• 20%-30% live persons
• 20%-30% other

One great thing about a predictive system is that you can upload a phone list into the dialer and display any kind of information you have about that number. Some will have a few items such as phone number, first name, last name and possibly an address. Others will have more data, which not only prepares the salesman with his pitch but also shows the prospect he is thorough and knows who he is calling. This will greatly depend on the source of the phone lists you acquire. Be it an opt-in list or a list purchased from a list provider, each predictive dialing system has its own minimums, which will need to be met in order for the system to operate properly.

Predictive Information Displayed (based on your list)

• Phone number
• First name
• Last name
• Company name
• Address
• Mortgage rate
• Home value
• Annual income
• Industry specific info
• Other, etc…

You have just finished reading What is Predictive Dialing Part 1 of 2, I have discussed the basics of predictive dialing and some benefits it offers. Be sure to read, What is Predictive Dialing Part 2 of 2, it will explain the more advanced dynamics of predictive dialing.