Call Tracking Software | Dynamic Interactive

Posts Tagged ‘call tracking software’

New Call Tracking Feature – Name/Address Append AKA Reverse Lookup

Thursday, June 17th, 2010

call tracking with name/address append now available

Need more information about your inbound calls? Dynamic Call Tracking offers a new add-on feature, “premium name/address append” also known as reverse telephone number lookup. We have partnered with Acxiom to provide our clients the most comprehensive, accurate source of consumer and business leads. Get high accuracy data about every phone call made through your call tracking number, including name, address, business or consumer and more.
more information is available
Get More Information
At first glance the system will show you a brief amount of information about the caller. By clicking on the magnifying glass you can find out more about them.

Maximize your marketing efforts by mailing more information to your prospects that are interested but may not have pulled the trigger just yet. Sometimes that last bit of info you contact them with, a mail piece, brochure or pamphlet, can be the difference between closing a sale and losing a warm lead.

Our new name/address append feature does not come standard on all accounts but can be added to yours for free. You only have to pay when you query information, 10 cents for successful queries and 2 cents for unsuccessful ones. A whole years fees can be recuperated by just one extra closed deal.

For more information about reverse lookup with Dynamic Call Tracking software contact us.
You can call us @ 1-800-951-6599 for an online demo.

Tags: address append, Call Tracking Features, call tracking software
Posted in Call Tracking | No Comments »

Call Tracking Technology – A Customer Service Quality Tool

Thursday, June 10th, 2010

call tracking quality assurance recordings

Record your customer service team with call tracking

Sometimes it’s hard to find a company that offers customer service. Even when you find one it’s hard to get good customer service, but it stands out when you do. Most of the time the service is outsourced to other countries and even if it is housed in the states the quality still lacks something. Call tracking technology can be a customer service quality tool to help improve relationships with your clientele and reduce churn.

Call tracking can help to improve a relationship by recording conversations for quality assurance. By monitoring calls a customer service representative can be commended for their efforts or trained on how to better serve a client’s needs. If there is a horrible call, a senior account supervisor could call the customer back to repair the relationship. Happy clients yield referrals. If your clientele feel the service you provide is helpful and friendly they will refer their friends and family. Also if they have a great customer service experience they will probably share it with everyone.

Reducing customer churn comes from improved relationships but also from quality service. Even if the relationship has been salvaged sometimes customers will still cancel their service later or stop coming back for more service. Call tracking helps to reduce this churn through training for the future. Call recordings can serve as examples of bad and good calls, while training your customer service team members you can show them what kind of service you should expect from them, how to resolve uncomfortable situations and what not to do under any circumstance.

When utilizing call tracking software as a customer service tool it is important to be aware of call quality and recording quality. You want customers to be able to hear your service reps loudly and clearly over the phone. Recordings benefit your training better when they are higher quality, not to mention having to listen to hundreds of horribly recorded calls for quality assurance.

Dynamic Call Tracking offers high quality calls and recordings at a great rate.
Give us a call @ 1-800-951-6599 for an online demo or sign up for a free trial to see.

Tags: Call Tracking, call tracking software, Customer Service Call Tracking
Posted in Call Tracking | No Comments »

Using Call Tracking Software to Build a Strong Sales Force

Tuesday, June 8th, 2010

Track and train your sales force using call tracking software

When it comes to the sales industry, there are always some speed bumps that prevent the goal of closing deals and one of those bumps are salesmen that are better at selling themselves than selling a product. With the economy the way it is, companies are cutting back, sales are down and so is the size of the sales team. Call tracking software can be the ultimate tool for building a sales force from marketing. Using such technology as call tracking makes it easier to analyze not just the incoming lead but also monitor the quality of your sales team. Without having a monitoring tool, it’s nearly impossible to find manage every sales call to find out why the lead was turned into trash.

If you are generating incoming sales calls it is important to have the right people on the other end of the phone. Sales members who cannot close or worse are lazy and do not want to move forward in learning the sales process can be detrimental to a healthy ROI from your marketing. Call tracking helps to monitor these calls by recording and storing them. Options like short call notification through SMS or email make it easy to monitor the traffic and call dispositions to help to keep track of sales and bad calls. By receiving real time alerts regarding short call time, you can listen to the recording online or via email to find out what happened to cause the call to drop too quickly and then find the best solution to make the call turn into a full blown sale.

By using Dynamic Call Tracking Software you can effectively manage a full floor with little effort and have the needed tools to turn your team into the successful sales force you need. If you’re spending money on marketing it’s very important to protect your investment with proper analytics. Call us today to find out how Dynamic Interactive Call Tracking can be a fit for your company, we will be more than happy to setup a trial account so you can see firsthand what technology can do for your ROI.

Tags: Call Tracking, call tracking software, Sales Call Tracking
Posted in Call Tracking | No Comments »

New Call Tracking Feature – Click to Call

Friday, May 28th, 2010

Call tracking click to call offers an easy connection to your company

Amongst the many new features Dynamic Call Tracking offers we have added another powerful tool to our platform. Dynamic Interactive would like to announce the new click to call feature released this week that creates a simple way for clients and potential customers to call you from your website or landing page. This new feature will make your competition green with envy.

Wouldn’t you like to stand out from the many websites and landing pages that consumers see on a daily basis? Not only would adding a click to call button make your page more appealing to people that see hundreds of websites in a day but it would also offer an easy way for them to contact you. In the age of video marketing on the web it is apparent that consumers are not lazy but can appreciate the simpler things like being able to contact a company with the click of a button.

Setting up a click to call button on your website is a quick process that only takes a small amount of programming knowledge. Select the feature from within your call tracking number’s options and copy the code that appears, add the code to your website and you have a fully functional click to call button for that number. Even if you have no clue about html we offer full support for adding the function to your website, just call our customer support team and they will be more than happy to assist you quickly at no extra cost.

This is not your average call tracking feature but it is definitely a huge part of marketing. Offering a simple call to action that performs can increase your website or landing page’s conversions. Find out more about new features by subscribing to our newsletter or adding us to your twitter. If you would like to learn more about click to call or Dynamic Call Tracking give us a call at 1-800-951-6599.

Tags: Call Tracking, Call Tracking Features, call tracking software
Posted in Call Tracking | No Comments »

New Call Tracking Feature – Custom Greetings

Tuesday, May 25th, 2010

Custom greetings relieve client confusion

Dynamic Call Tracking offers a new feature that gives a more custom feel to your company’s phone system. New custom greetings for call tracking software allows you to record a personal message that will be played to your clients or anyone who is calling in to your tracking line.

Whether you need to leave a specific set of instructions, offer optional contact info and numbers, or you just want callers to feel comforted by hearing your voice on your answering service Dynamic Call Tracking’s new custom greetings feature allows you to do just that. You are no longer limited to the standard operator message that everyone else uses, stand out from the crowd and let prospective clients or existing connections know they have reached the correct answering system by recording your own message.

To record a message specific to your needs just click the orange start here link from within your call tracking numbers options, a window will pop up displaying an 800 number and a 5 digit pin. Call the toll free number and enter your 5 digit pin to begin recording a custom greeting message. Once you have finished recording press 1 or hang out and your message will be available for preview or you will have the option to rerecord. Thats it, your answering system’s personal greeting is live!

New features are always right around the corner so check back often or sign up for our newsletter located on the right sidebar to get features and other important information sent directly to your email. For more info on call tracking please sign up for a free trial or call us at 1-800-951-6599.

Have a Twitter account? Follow us, Dynamicic!

Tags: Call Tracking, Call Tracking Features, call tracking service, call tracking software
Posted in Call Tracking | No Comments »

Small Business Call Tracking

Sunday, December 13th, 2009

In today’s touch economy small businesses are looking for ways to get more customers for less money. Advertising as a whole is going through a transformation to a more performance based model with the advent of pay per click, pay per call, and pay per sale. In a nutshell advertisers need more for their advertising dollars.

Small business Call Tracking is a powerful reporting tool that provides toll free and local numbers for tracking advertising results. You can place a unique phone number in your yellow page ads, TV ads, radio ads, fliers, well you get the point. The reporting system tracks how many calls you get, the average call duration, records the calls, and can even help you by calculating your ROI and cost per call in real time.