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Dynamic Interactive Blog
Cutting Edge Technology
So predictive dialing offers many benefits including rapid dialing and customer information like you may have read in What is Predictive Dialing Part 1 of 2. Now in What is Predictive Dialing Part 2 of 2 I will discuss predictive dialing more in depth, explaining features and call dispositions.
Maybe you are wondering how this is different from voice broadcasting, predictive dialing does not play an outgoing message that encourages someone to “press 1” to connect to anyone. As soon as the recipient answers the call, the agent begins to speak. There are a few reasons why it is important that you have as much information as possible for predictive dialing. Avoiding any uncomfortable information gathering situations and/or possibly make the call a little more difficult by not being prepared.
The system is easy to use and has many features. When an agent logs into a predictive account, it keeps records of the actions taken from each call. For example, instead of writing down every note on who to call back, which client you left a message with, or who to follow up with. You can use the system dispositions which can be unique to each campaign and they will keep a log of what you’ve done with a certain client. You can also redial anyone you’ve kept a log on and make the sale happen. This is extremely helpful to the sales agent looking to fill the pipeline and keep the momentum going.
Dispositions
- Answering machine
- Dead lead
- Interested
- Call back (1 day, 1 week, 1 month, etc)
- Language (Spanish, French, etc)
- Other (your choices)
This system makes it simple to keep a close watch on your agents as well. As an administrator you can log in to view the calls your agents have taken, what their call logs are looking like, and you can even listen to conversations between your agents and the clients. If you’re looking to streamline the sales process and improve closing ratios, try predictive dialing today!
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