June 10th, 2010
Record your customer service team with call tracking
Sometimes it’s hard to find a company that offers customer service. Even when you find one it’s hard to get good customer service, but it stands out when you do. Most of the time the service is outsourced to other countries and even if it is housed in the states the quality still lacks something. Call tracking technology can be a customer service quality tool to help improve relationships with your clientele and reduce churn.
Call tracking can help to improve a relationship by recording conversations for quality assurance. By monitoring calls a customer service representative can be commended for their efforts or trained on how to better serve a client’s needs. If there is a horrible call, a senior account supervisor could call the customer back to repair the relationship. Happy clients yield referrals. If your clientele feel the service you provide is helpful and friendly they will refer their friends and family. Also if they have a great customer service experience they will probably share it with everyone.
Reducing customer churn comes from improved relationships but also from quality service. Even if the relationship has been salvaged sometimes customers will still cancel their service later or stop coming back for more service. Call tracking helps to reduce this churn through training for the future. Call recordings can serve as examples of bad and good calls, while training your customer service team members you can show them what kind of service you should expect from them, how to resolve uncomfortable situations and what not to do under any circumstance.
When utilizing call tracking software as a customer service tool it is important to be aware of call quality and recording quality. You want customers to be able to hear your service reps loudly and clearly over the phone. Recordings benefit your training better when they are higher quality, not to mention having to listen to hundreds of horribly recorded calls for quality assurance.
Dynamic Call Tracking offers high quality calls and recordings at a great rate.
Give us a
call @ 1-800-951-6599 for an online demo or sign up for a
free trial to see.
Tags: Call Tracking, call tracking software, Customer Service Call Tracking
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June 8th, 2010
Track and train your sales force using call tracking software
When it comes to the sales industry, there are always some speed bumps that prevent the goal of closing deals and one of those bumps are salesmen that are better at selling themselves than selling a product. With the economy the way it is, companies are cutting back, sales are down and so is the size of the sales team. Call tracking software can be the ultimate tool for building a sales force from marketing. Using such technology as call tracking makes it easier to analyze not just the incoming lead but also monitor the quality of your sales team. Without having a monitoring tool, it’s nearly impossible to find manage every sales call to find out why the lead was turned into trash.
If you are generating incoming sales calls it is important to have the right people on the other end of the phone. Sales members who cannot close or worse are lazy and do not want to move forward in learning the sales process can be detrimental to a healthy ROI from your marketing. Call tracking helps to monitor these calls by recording and storing them. Options like short call notification through SMS or email make it easy to monitor the traffic and call dispositions to help to keep track of sales and bad calls. By receiving real time alerts regarding short call time, you can listen to the recording online or via email to find out what happened to cause the call to drop too quickly and then find the best solution to make the call turn into a full blown sale.
By using Dynamic Call Tracking Software you can effectively manage a full floor with little effort and have the needed tools to turn your team into the successful sales force you need. If you’re spending money on marketing it’s very important to protect your investment with proper analytics. Call us today to find out how Dynamic Interactive Call Tracking can be a fit for your company, we will be more than happy to setup a trial account so you can see firsthand what technology can do for your ROI.
Tags: Call Tracking, call tracking software, Sales Call Tracking
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June 3rd, 2010
Cloud marketing software opens a window of opportunities
You see it more and more, “cloud software”, and may ask yourself, “what in the world is cloud software?!” it is web based software. As the world of technology is constantly evolving we are seeing more software companies move from Operating System based applications to web based applications like Google. Google is a great example of a company that is providing more applications everyday that you can access from any web browser, e.g. Gmail, Google Docs, and Google Wave. These applications are considered cloud based applications because they are completely based online and all the information is stored on Google’s servers.
What are the main benefits of cloud marketing software that make it so desirable?
• Cost effective – No need to purchase servers to host applications
• Very secure – No need to worry about the latest security threats or patches
• Accessibility – The only thing needed to access web based software is a web browser, from any platform; Windows, MAC OSX and Linux operating systems.
• Easy enough for a caveman – No need to know how to install enterprise applications, setup databases or maintaining backups.
Dynamic Interactive offers cloud marketing software that is built on top of the line technology using the best programming available. The Dynamic call tracking system can be used to track your inbound calls, generate reports about those calls and record them. Our voice broadcasting system can be used to send out a message to a massive amount of people quickly and easily. Both are cloud marketing software that offer security and safety for your data, all backed by a customer support team.
Tags: Call Tracking, cloud marketing software, Voice Broadcasting
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May 28th, 2010
Call tracking click to call offers an easy connection to your company
Amongst the many new features Dynamic Call Tracking offers we have added another powerful tool to our platform. Dynamic Interactive would like to announce the new click to call feature released this week that creates a simple way for clients and potential customers to call you from your website or landing page. This new feature will make your competition green with envy.
Wouldn’t you like to stand out from the many websites and landing pages that consumers see on a daily basis? Not only would adding a click to call button make your page more appealing to people that see hundreds of websites in a day but it would also offer an easy way for them to contact you. In the age of video marketing on the web it is apparent that consumers are not lazy but can appreciate the simpler things like being able to contact a company with the click of a button.
Setting up a click to call button on your website is a quick process that only takes a small amount of programming knowledge. Select the feature from within your call tracking number’s options and copy the code that appears, add the code to your website and you have a fully functional click to call button for that number. Even if you have no clue about html we offer full support for adding the function to your website, just call our customer support team and they will be more than happy to assist you quickly at no extra cost.
This is not your average call tracking feature but it is definitely a huge part of marketing. Offering a simple call to action that performs can increase your website or landing page’s conversions. Find out more about new features by subscribing to our newsletter or adding us to your twitter. If you would like to learn more about click to call or Dynamic Call Tracking give us a call at 1-800-951-6599.
Tags: Call Tracking, Call Tracking Features, call tracking software
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May 25th, 2010
Custom greetings relieve client confusion
Dynamic Call Tracking offers a new feature that gives a more custom feel to your company’s phone system. New custom greetings for call tracking software allows you to record a personal message that will be played to your clients or anyone who is calling in to your tracking line.
Whether you need to leave a specific set of instructions, offer optional contact info and numbers, or you just want callers to feel comforted by hearing your voice on your answering service Dynamic Call Tracking’s new custom greetings feature allows you to do just that. You are no longer limited to the standard operator message that everyone else uses, stand out from the crowd and let prospective clients or existing connections know they have reached the correct answering system by recording your own message.
To record a message specific to your needs just click the orange start here link from within your call tracking numbers options, a window will pop up displaying an 800 number and a 5 digit pin. Call the toll free number and enter your 5 digit pin to begin recording a custom greeting message. Once you have finished recording press 1 or hang out and your message will be available for preview or you will have the option to rerecord. Thats it, your answering system’s personal greeting is live!
New features are always right around the corner so check back often or sign up for our newsletter located on the right sidebar to get features and other important information sent directly to your email. For more info on call tracking please sign up for a free trial or call us at 1-800-951-6599.
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Tags: Call Tracking, Call Tracking Features, call tracking service, call tracking software
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May 14th, 2010
Deliver a more personal message with text to speech voice broadcasting
Got a big political campaign but want a more personal approach to your message? Trying to notify your clients who are in debt and need to get them to listen to your message? Maybe your message is important but without the right approach people are not listening… introducing text to speech voice broadcasting by Dynamic Interactive. Send a personal message out that makes people listen by dynamically inserting their name, their city or state, even their mortgage or debt amount.
You can improve your response rate by not sending out the same bland voice broadcasting message over and over. Instead, insert the recipient’s name into the message to get them to listen up. If you heard a message that spoke directly to you, wouldn’t you want to know who it is that has your information?
Who Can Use Text to Speech Voice Broadcasting?
Anyone can use the service but we see a lot of schools, financial institutions such as debt companies and credit card companies and political candidates.
Political campaigns benefit greatly from text to speech voice broadcasts. Some people don’t want to hear another message that pertains to the whole state, maybe they want to hear about their area specifically. So next time you are going to send out a political robo call you should think about adding some flair to your message by telling them what area you are looking to improve, their city, zip or area code.
Text to speech can insert anything into your message. You can still send out your normal voice message but with specific fields added at key points to give people a more personal feel. Contact us or take a look at our voice broadcasting page to get started today.
Tags: robo calls, Text To Speech VB, Voice Broadcasting
Posted in Voice Broadcasting | No Comments »
May 13th, 2010
Dynamic Interactive is a call tracking company that offers virtual telephone numbers (toll free and local) through our call tracking service “Dynamic Call Tracking”.
A recent feature we added is inbound call caller ID spoofing. This allows you to set specific numbers for calls coming into your call center or business for calls coming from specific tracking phone numbers.
Read the rest of this entry »
Tags: automatic call distribution, Call Tracking, caller id spoofing, multi ring
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May 13th, 2010
Dynamic Interactive, also known as Dynamicic is a call tracking and voice broadcasting provider to businesses, non-profit organizations, and government agencies throughout the United States of America.
The latest feature we have added to our call tracking service “Dynamic Call Tracking” is Phone Call Email Notification. This feature emails you each time you receive a phone call on a certain call tracking toll free or local phone number. It includes the Caller id, campaign name, call duration, and a link to the call recording. Read the rest of this entry »
Tags: Call Tracking, dynamic call tracking, new feature, phone call email notification
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May 11th, 2010
Dynamic Interactive is a Call Tracking & Voice Broadcasting company that helps companies track their advertising calls using our Dynamic Call Tracking Software.
Over the last few months we have had several clients who do local SEO that have had trouble with Google Maps not calling their phone numbers to verify their listings. This would have happened both with or without our call tracking numbers. Read the rest of this entry »
Tags: Call Tracking, google local, google maps, local call tracking numbers
Posted in Call Tracking, Search Engine Optimization | No Comments »
May 6th, 2010
Dynamic Call Tracking has been telling everyone about how affiliates can leverage their traffic for extra revenue. If you write a blog or own a website that has marketing professionals browsing around then you can point them in the direction of our call tracking system and earn commissions.
You may be wondering what effect this will have on your traffic. The fact is, most marketing professionals and advertisers love data. The more information you can gain about your efforts the more efficient you can be in the future. Also, you probably already have built trust with your readers or customers. Most likely they already see you as a technical authority.
I am not saying that you should lie and tell people to check out our system. However, I am saying that YOU should take a look at or system. We offer a free trial that does not require a credit card to sign up. Once you have seen that our system functions at your pace and offers important data then you can start telling people about it. Not to mention unlike other call tracking services we offer full customer support that is housed in our office here in Orange County, California.
The Dynamic Call Tracking system is top of the line and built from cutting edge technology, now we want you to see for yourself. Our no risk money back guarantee will reassure you that any conversion from free trial to sale will have an opportunity to cancel their account without any issues of buyer’s remorse. Also, if your traffic is generating some high quality leads we will work with you so that you get the most out of working with us.
If you have questions you can call our affiliate manager Jon Potts at 714-913-6955 ext 6955 or send an email to Affiliates@dynamicic.com.
Tags: affiliate marketing, affiliate program, Call Tracking
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