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Take a look at our new call tracking micro site.
Archive for the ‘Call Tracking’ Category
New Call Tracking Micro Site
Friday, June 3rd, 2011Our New Marketing Campaign
Thursday, June 2nd, 2011Dynamic Interactive recently launched a new marketing campaign and you gotta love the awesome banner placement we run into from time to time.
New Support Help Desk & VB Campaign Submitter
Wednesday, February 2nd, 2011Need to submit a voice broadcasting campaign but don’t have the time to learn how to run our dialing system? Then our new help desk is for you. Our new campaign submitter and help desk will allow you to easily sent campaign setup requests to the Dynamicic support team. Once we receive them we will setup the campaigns in your account and they will run.
Call or email a dynamic rep if you have any questions.
Happy New Year
Thursday, December 30th, 2010Happy new year everyone. Dynamic Interactive will be closed from Dec 31 to January 3rd. We will also be closed early at 3pm pst on Dec 30. Dont forget your new years resolutions.
We’ve Moved!!
Wednesday, December 22nd, 2010We’ve moved! Our new address is:
Dynamic Interactive Corp.
16842 Von Karman Ave. Suite 475
Irvine, CA 92606
New Website, New Logo, New Web Presence
Wednesday, November 3rd, 2010
Well if you are returning to our website having seen us before you will notice that we have a new image. We recently updated on logo and website to better serve the needs of our clients. Our new website is much easier to navigate and offers new FAQ information on both call tracking and voice broadcasting.
We hope to talk to you soon.
Keyword Call Tracking
Monday, July 26th, 2010Hello world. Its been a while since my last blog post but I have some very exciting news. This comes by popular demand.
Dynamic Interactive is launching its new service Dynamic Keyword Call Tracking which is a powerful tool for any type of online advertiser. Keyword Call Tracking can track phone calls back to specific; keywords, search engines, paid/non-paid, affiliates, email ads, display banner ads, AB test treatments, and pretty much any other online ad with a hyper link.
Even though Dynamic Keyword Call Tracking can be used to track virtually all online marketing it is primarily designed to be for pay per click and search engine marketers who want conversion data on which keywords generated the most call in leads from a website or landing page.
Sounds amazing and it is. Any direct response advertiser will tell you that inbound call leads are much better then web form inquiries because the urgency is higher and prospects who call in are usually further along in the buying process; research and action. So doesn’t it make sense to know which keywords are driving in the most calls to your sales floor? Yes and a huge YES for any one spending more then $20,000 a month on ppc or seo. Some keywords may generate online conversions but no phone calls. Not good.
Is it session based call tracking?
Great question. Dynamic Keyword Call Tracking is not a session based call tracking service like some of our competitors. Session based call tracking is a recipe for either very high costs or inaccurate reporting or both. This is because session based call tracking dynamically inserts a phone number for each unique visitor. Sounds great right? well on the surface it sounds good but it doesnt guarantee accurate reporting because there has to be a finite number of tracking numbers and there could be high amounts of traffic on your website. So numbers are circulated and reused every few days.. Well if someone calls a few days late then boom.. your reports are officially inaccurate.
How does it work?
We either grab the keyword from the URL query string or from the http referrer. We then dynamically insert a unique phone number based on the keyword, keyword group, search engine, and ppc vs seo. Your data is accurate even though you’ll have to do without knowing the callers IP.. Who needs to know the callers IP when they are on the phone with you? Exactly my point.
So in closing, we free online demonstrations. Call us for info, demos, and pricing at 714.913.6941
New Call Tracking Feature – Name/Address Append AKA Reverse Lookup
Thursday, June 17th, 2010
call tracking with name/address append now available
Need more information about your inbound calls? Dynamic Call Tracking offers a new add-on feature, “premium name/address append” also known as reverse telephone number lookup. We have partnered with Acxiom to provide our clients the most comprehensive, accurate source of consumer and business leads. Get high accuracy data about every phone call made through your call tracking number, including name, address, business or consumer and more.
Get More Information
At first glance the system will show you a brief amount of information about the caller. By clicking on the magnifying glass you can find out more about them.
Maximize your marketing efforts by mailing more information to your prospects that are interested but may not have pulled the trigger just yet. Sometimes that last bit of info you contact them with, a mail piece, brochure or pamphlet, can be the difference between closing a sale and losing a warm lead.
Our new name/address append feature does not come standard on all accounts but can be added to yours for free. You only have to pay when you query information, 10 cents for successful queries and 2 cents for unsuccessful ones. A whole years fees can be recuperated by just one extra closed deal.
For more information about reverse lookup with Dynamic Call Tracking software contact us.
You can call us @ 1-800-951-6599 for an online demo.
You can call us @ 1-800-951-6599 for an online demo.
Call Tracking Technology – A Customer Service Quality Tool
Thursday, June 10th, 2010
Record your customer service team with call tracking
Sometimes it’s hard to find a company that offers customer service. Even when you find one it’s hard to get good customer service, but it stands out when you do. Most of the time the service is outsourced to other countries and even if it is housed in the states the quality still lacks something. Call tracking technology can be a customer service quality tool to help improve relationships with your clientele and reduce churn.
Call tracking can help to improve a relationship by recording conversations for quality assurance. By monitoring calls a customer service representative can be commended for their efforts or trained on how to better serve a client’s needs. If there is a horrible call, a senior account supervisor could call the customer back to repair the relationship. Happy clients yield referrals. If your clientele feel the service you provide is helpful and friendly they will refer their friends and family. Also if they have a great customer service experience they will probably share it with everyone.
Reducing customer churn comes from improved relationships but also from quality service. Even if the relationship has been salvaged sometimes customers will still cancel their service later or stop coming back for more service. Call tracking helps to reduce this churn through training for the future. Call recordings can serve as examples of bad and good calls, while training your customer service team members you can show them what kind of service you should expect from them, how to resolve uncomfortable situations and what not to do under any circumstance.
When utilizing call tracking software as a customer service tool it is important to be aware of call quality and recording quality. You want customers to be able to hear your service reps loudly and clearly over the phone. Recordings benefit your training better when they are higher quality, not to mention having to listen to hundreds of horribly recorded calls for quality assurance.
Dynamic Call Tracking offers high quality calls and recordings at a great rate.
Give us a call @ 1-800-951-6599 for an online demo or sign up for a free trial to see.
Give us a call @ 1-800-951-6599 for an online demo or sign up for a free trial to see.
Using Call Tracking Software to Build a Strong Sales Force
Tuesday, June 8th, 2010
Track and train your sales force using call tracking software
When it comes to the sales industry, there are always some speed bumps that prevent the goal of closing deals and one of those bumps are salesmen that are better at selling themselves than selling a product. With the economy the way it is, companies are cutting back, sales are down and so is the size of the sales team. Call tracking software can be the ultimate tool for building a sales force from marketing. Using such technology as call tracking makes it easier to analyze not just the incoming lead but also monitor the quality of your sales team. Without having a monitoring tool, it’s nearly impossible to find manage every sales call to find out why the lead was turned into trash.
If you are generating incoming sales calls it is important to have the right people on the other end of the phone. Sales members who cannot close or worse are lazy and do not want to move forward in learning the sales process can be detrimental to a healthy ROI from your marketing. Call tracking helps to monitor these calls by recording and storing them. Options like short call notification through SMS or email make it easy to monitor the traffic and call dispositions to help to keep track of sales and bad calls. By receiving real time alerts regarding short call time, you can listen to the recording online or via email to find out what happened to cause the call to drop too quickly and then find the best solution to make the call turn into a full blown sale.
By using Dynamic Call Tracking Software you can effectively manage a full floor with little effort and have the needed tools to turn your team into the successful sales force you need. If you’re spending money on marketing it’s very important to protect your investment with proper analytics. Call us today to find out how Dynamic Interactive Call Tracking can be a fit for your company, we will be more than happy to setup a trial account so you can see firsthand what technology can do for your ROI.
