Call Tracking for Training Purposes Part 1 of 2

Track calls as soon as they are received.

Track calls as soon as they are received.

Most call tracking systems, if not all of them, come with a recording feature embedded in the program. This allows you to record the conversation between the client and your agent. Depending on the software there may be different lengths the system can record or settings for when the recording should start and stop as well as settings for the quality of the recording. Most systems should capture a useful amount of playback information for a good recording.

A good call tracking system will provide search abilities to query a recording by length, date, or even by name of a campaign. The ability to download recorded files as a WAV or mp3 file is useful to the reviewer as well and it should also be included in all call tracking software.

There are many types of systems out there and we just talked about what kinds of features make a good system for training employees. Call Tracking for Training Purposes Part 2 of 2 will explain how call tracking can refine your training process.

Related posts:

  1. Call Tracking for Training Purposes Part 2 of 2
  2. Call Tracking for Telemarketing Part 2 of 2
  3. Call Tracking Today! Part 2 of 2
  4. Call Tracking for Training Sales People Part 2 of 2
  5. Call Tracking for Training Sales People Part 1 of 2

Tags: Call Analytics, Call Tracking

This entry was posted on Wednesday, September 30th, 2009 at 2:18 pm and is filed under Call Tracking. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

2 Responses to “Call Tracking for Training Purposes Part 1 of 2”

  1. Auto Insurance Guy says:
    November 7, 2009 at 11:24 pm

    Ah!!! at last I found what I was looking for. Somtimes it takes so much effort to find even tiny useful piece of information.
    Nice post. Thanks

  2. Daniel Bernal says:
    November 11, 2009 at 8:48 am

    Thank you, we try to provide as much useful information as possible but we are never sure how well we are doing. Feedback like this is greatly appreciated. If you want to get new updates sent directly to your email you can sign up for our RSS feed, it is free and the updates include our images, not to mention you can have it sent to your phone to read on the go.

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